01 / Latency↗
REPLIES TOO LATE
The average question waits 7 hours. The customer ordered from someone else within 15 minutes.
▎ The problem
WHY CUSTOMERS quietly LEAVE.
Customers rarely complain. They just stop replying and buy somewhere else. Four leaks that drain a store every single week:
02 / Channels↗
FRACTURED INBOX
WhatsApp, Instagram, email, comments under your ads. Five tabs, zero overview, things slip through.
03 / Off-hours↗
SILENT AT NIGHT
67% of questions land outside business hours. "Is this in stock?" at 11:40pm is a sale by morning, if anyone answers.
04 / Dead ends↗
THE BOT THAT BLOCKS
A keyword bot answers "where is my order" with a menu. The customer curses at it once and never comes back.
▎ Solution
Kolton AI Agents™
Autonomous AI agents that read your live Shopify catalog, stock and orders, then answer every email, DM and comment like your best salesperson. They resolve order questions, returns and WISMO, upsell, and close orders 24/7 in your tone, and hand the sensitive ones to you.
Founders word
“We spent years building something truly magical for us, and we are happy we can share it with the world.”
CERTIFIED BUILD
Kolton Agent Engine™
MODEL KAE-1 · BUILD 2026.06 · ZAGREB, HR
▎ Our promise
01 / OUR PROMISE
60% LOWER CUSTOMER SUPPORT COSTS. GUARANTEED.
Watch the video to see how we deliver our promise: a 60% reduction in the cost of your customer support operations.
▎ Pains
Every missed inquiry has a price.
// MEASURED IN €/YR
FIG. 01§01.1
Apparel store
−2,600€
60 ASKS/MO · CART 54€
60 "is this in stock, will it fit?" questions a month left until tomorrow. A share of those shoppers just buy elsewhere. At a 54€ average cart that is over 2,600€ a year.
FIG. 02§01.2
Skincare brand
−4,800€
18–40% OF TICKETS = WISMO
"Where is my order?" is 18–40% of your tickets. Every one that waits overnight risks a refund, a chargeback, or a one-star review a same-minute answer would have prevented.
FIG. 03§01.3
Home & garden
−3,200€
70% CARTS ABANDONED
70% of carts are abandoned. Often nobody answers the shipping or compatibility question that was the only thing between the shopper and checkout.
NOTE - One recovered booking or order covers months of Kolton.
▎ Thought
“Since we started using Kolton, every customer message gets answered and our ticket load dropped so we focus on what actually matters.”
Roko Matić
Head of Sales at Polarspa
▎ Technology
▎ Trust
Your data and messages stay inside Europe.
Kolton runs on EU infrastructure and treats your conversations as private business data, not training fuel.
See our privacy policy and DPA Privacy policy
EU hosted
Made in Europe
CASA Tier 2 certified
GDPR compliant
▎ Loved by the best
Used by the best. Because it works.
Store owners who stopped losing sales and started filling their order list with Kolton.
40+
hours saved per month
“Kolton gave me my mornings back. I no longer start the day with 30 unanswered DMs and "where is my order?" emails.”
Ana Marić
founder, apparel store
Sells
while you work
“Orders come in while I'm at the warehouse. I open my phone, new order, then another.”
Marko Horvat
founder, DTC skincare
“Kolton sounds exactly like us. Shoppers think they're talking to our support lead.”
Petra Novak
ecommerce manager, home & living
Transparent
see every conversation
“I see every message, every tone, every order it touched. Nothing happens behind my back, like having a support rep who reports everything.”
Ivan Perić
founder, electronics store
5s
average reply time
“A shopper messages at 11:47 pm, gets an answer at 11:47 pm. In the morning I see a paid order.”
Lana Kovač
founder, jewelry brand
“I used to spend half my day typing the same order and returns answers. Now I work on growing the store.”
Sara Babić
founder, supplements brand
“…handling the majority of issues while requiring very minimal human involvement.”
H
Healthy Animals 4Ever
Online store, United States
“…it cut our costs by more than half!!!”
L
LUSTRIQA
Online store, United States
▎ Most liked features
MOST LIKED FEATURES BY STORES AND BRANDS.
01 / 07
Daily Brief
Every morning you get a digest of missed inquiries, bookings, and opportunities your Agent caught while you were off.
Good morning, Mark.
You've had 7 new inquiries since you were last active. 3 are waiting for your reply, 2 are booked, and 1 is an upsell opportunity.
Catch me up
02 / 07
Agentic comments
The Agent runs your comments on every network: hides abuse in seconds, answers questions publicly, and takes interested buyers to DMs to close the sale.
Posts
3Summer leather bagsInstagram · image- 12Weekend sale -20%Facebook · image
- 5Behind the scenesInstagram · reel
- 8New model - teaserInstagram · image
Filip
Owner
New summer collection · genuine leather bags 🌿
instagram · image · 3 comments
View
- Ttroll_92@troll_92Angry2m ago
Scam, don't buy from them!!
0 
Ana Kovač@ana.styleExploringQuestion1m agoIs this bag still available in brown? 😍
2Reply
03 / 07
Copilot
The Agent writes replies alongside you, suggests next steps, and learns from your corrections - like a real assistant.
Main
Conversations
- Weekly reviewnow
- Top lead this week10:42
- Weekend recapMon
- All quotes > €5kFri
Filip
Owner
Weekly review
How many new inquiries do I have this week?
Koltonstandard
Searching inbox·12 new · 7d
Grouping by channel·7 IG · 3 WA · 2 email
Computing SLA·avg 4 min
This week you've had 12 new inquiries - I've already handled 9 myself, and 3 are waiting on your approval. Channel split: 7 Instagram, 3 WhatsApp, 2 email. Average response time is 4 min, 38% faster than last week.
Of the three waiting, the most urgent is Lana Babić - wedding, 80 guests, August, she's already followed up twice (estimated value ~€6,400). The other two: Marko T. asking about a 40-person corporate event in September, and Iva K. checking weekend availability in October. The rest of the inbox looks healthy: no negative sentiment, no complaints, no SLA breaches. Sentiment this week: 84% positive, 14% neutral, 2% negative (one wait-time complaint, resolved in 6 min).
Show me the most valuable one.
Koltonstandard
Reading business profile·Profile loaded · 10 FAQ entries
Searching products·lana_babic · €6,400
Top one is Lana Babić - 80-guest wedding in August. Estimated value ~ €6,400. I sent her available dates and a quote, but I'm holding the draft since you said you always confirm bookings this size yourself.
Ask anything about your inbox...
↑
04 / 07
Agent Customization
Pricing, tone, services, terminology. Your Agent sounds exactly like your brand - nothing generic.
FilipLiveSystem prompt
0 chars
Personality
Custom tone
Identity
Ghost Mode
Work mode
⚡Active
Language
🇬🇧English
@ Sandbox
Hi! Is the item I'm looking at still in stock?
Hi! Thanks for the message. Can you tell me which item you're looking at and I'll check availability right away.
Send a test message…
05 / 07
Follow Ups
Automatic, polite follow-ups for unanswered inquiries and unpaid invoices, without you keeping track.
FilipLiveFollow-ups
Automatic, polite nudges for unanswered inquiries.
TRIGGER
Customer didn't reply after your message
Wait24 hours
1
Step 1 · first reminder
Warm, short ping - leave an open question.
Wait3 days
2
Step 2 · second nudge
Offer concrete help or an alternative.
END
Close the sequence, mark as done
Daily cap
20
Window start
09:00
Window end
20:00
Recent activity
Sent in 7d: 12Step 1Ivana Marić · €420 quote
Mon · 14:02Hi Ivana, just checking if you had a chance to look at the quote - let me know if anything's missing?
Step 2Marko Šarić · Aug 17 slot
Tue · 10:30Hey Marko, Aug 17 is still open - want me to hold it while it lasts?
Step 1Lana Kovač · 80 guests
Tue · 09:14Hi Lana, the package is still open for Aug 12 - let me know and we'll start prep.
06 / 07
Replay
Replay your Agent on real past conversations and inspect every step - tools, decision, reasoning - before anything goes live.
FilipLive
Mia Radić
IG· 18d
Draft
Ready
0%
Tools called
- classify_intentbooking + treatment question
- lookup_serviceHydraFacial · 45 min · €85
- check_calendarThu 6:00 PM · Fri 12:30 PM
- guardrail_checkno medical advice ✓
- submit_replyconfidence 91% · escalate no
WhatsAppMessengerInstagramEmail
Studio Aurora
online
Input disabled during replay
07 / 07
Mobile App
Real sync with the web app - every message, contact, and task stays up to date across all your devices, with no double work.
▎ Plans
A plan that pays for itself.
One flat monthly price with AI replies included - no per-resolution fees, no ticket caps. When you use up your included replies, the agent pauses until you upgrade - no surprise charges. Max has no cap.
Free
For trying Kolton, no card required.
$0/month
AI replies / mo: 50
- –Meta channels
- –Kolton AI Copilot
- –Shopify Commerce
- Private community
- –All channels
- –AI comment replies
- –Cart recovery
- –Team members
- –Support manager
- –Daily store analysis
- –White-glove service
- –Dedicated onboarding & agent training
- –Custom SOP workflows
- –Dedicated human support managers
- –Multi-store
Starter
For focusing on scale, not chats.
$49 /month
$39/month
$470 billed annually
AI replies / mo: 400
- Meta channels
- Kolton AI Copilot
- Shopify Commerce
- Private community
- –All channels
- –AI comment replies
- –Cart recovery
- –Team members
- –Support manager
- –Daily store analysis
- –White-glove service
- –Dedicated onboarding & agent training
- –Custom SOP workflows
- –Dedicated human support managers
- –Multi-store
Pro
For growing businesses.
$249 /month
$187/month
$2,240 billed annually
AI replies / mo: 3,000
- Meta channels
- Kolton AI Copilot
- Shopify Commerce
- Private community
- All channels
- AI comment replies
- Cart recovery
- Team members
- Support manager
- Daily store analysis
- –White-glove service
- –Dedicated onboarding & agent training
- –Custom SOP workflows
- –Dedicated human support managers
- –Multi-store
Max
For teams that want it done for them.
$1,197 /month
$778/month
$9,340 billed annually
AI replies / mo: 15,000
- Meta channels
- Kolton AI Copilot
- Shopify Commerce
- Private community
- All channels
- AI comment replies
- Cart recovery
- Team members
- Support manager
- Daily store analysis
- White-glove service
- Dedicated onboarding & agent training
- Custom SOP workflows
- Dedicated human support managers
- Multi-store
What's included
AI replies / mo
50
400
3,000
15,000
Meta channels
–
Kolton AI Copilot
–
Shopify Commerce
–
Private community
All channels
–
–
AI comment replies
–
–
Cart recovery
–
–
Team members
–
–
Support manager
–
–
Daily store analysis
–
–
White-glove service
–
–
–
Dedicated onboarding & agent training
–
–
–
Custom SOP workflows
–
–
–
Dedicated human support managers
–
–
–
Multi-store
–
–
–
14-day satisfaction or refund. No lock-in. Read more in Terms of Service.
▎ FAQ
Before you get started.
The essentials, answered. For everything else, ask Kolton.
Kolton is built for Shopify stores. It answers questions using your products, stock, orders and store policies. It helps shoppers choose and handles repetitive questions across your connected channels. Available channels depend on your plan.
You choose: autonomous replies or Review & approve, where you review answers first. Pause the agent anytime and test it in Replay without sending anything to customers. You review Copilot’s proposed changes before applying them. Discounts and refunds follow the permissions and limits you set, and cases outside those limits go to your team.
Connect Shopify, choose your agent’s name and tone, and set your store’s rules. Then test its answers and enable the channels you want to connect. Copilot helps you update its knowledge and rules through a conversation. Max includes dedicated onboarding support.
Choose monthly or annual billing through Shopify. On Free, Starter and Pro, the agent pauses when you use your included replies, until you upgrade or a new billing cycle starts. On Max, it keeps running with no extra per-reply fees. Compare prices and included replies in the pricing section above.
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