# Kolton

> AI agent for sales and customer support for Shopify stores. Kolton answers your customers' emails, Instagram DMs, comments and WhatsApp messages using your live catalog, stock and orders, then upsells and closes sales, 24/7, for one flat monthly price.

## Main resources

- [Home - what Kolton is](https://kolton.ai)
- [Shopify AI agent](https://kolton.ai/integrations/shopify)
- [Pricing](https://kolton.ai/pricing)
- [Features](https://kolton.ai/features)
- [Platform - unified inbox for ecommerce](https://kolton.ai/platform)
- [Integrations - Instagram DMs & comments](https://kolton.ai/integrations/instagram)
- [Integrations - Email](https://kolton.ai/integrations/email)
- [Integrations - WhatsApp](https://kolton.ai/integrations/whatsapp)
- [Blog - ecommerce AI guides](https://kolton.ai/news)

## About Kolton

Kolton is an AI agent for sales and customer support built for Shopify stores and ecommerce brands. Unlike a keyword chatbot or a flow builder, it answers only from your store's live data (catalog, stock, prices, orders), so it can resolve WISMO ("where is my order?"), returns, refunds and pre-purchase questions, upsell in the conversation, and hand off to a human when it should. It works across every channel your shoppers use, and replies in each shopper's own language.

## Key facts

- Built for: Shopify stores and ecommerce brands. Store owners, not agencies. Their buyers are customers.
- Channels: Email (Gmail/Outlook), Instagram DMs and comments, Facebook Messenger and comments, WhatsApp, Telegram, web chat widget, one agent and one unified inbox across all of them.
- Agent actions: answers from your live Shopify catalog, stock, prices and orders; resolves WISMO / tracking / returns / refunds; answers pre-purchase questions and upsells; hides abusive comments and replies publicly with real product data, then DMs the interested shopper; knows when to hand off to a human.
- Grounding as safety: Kolton answers only from your store's real data, so it does not fabricate products, stock or policies. Refunds, discounts and off-policy actions land on the owner's desk; Kolton's access for money actions is read-only.
- Pricing: one flat monthly price with generous included volume and a small transparent overage. No per-resolution fees, no ticket caps, no surprise bills. Your BFCM bill is the same as your March bill. Free trial, no credit card.
- Language: replies to each shopper in their own language at native-speaker quality, including the languages generic tools handle badly.
- Data: processed on EU servers, GDPR compliant, DPA in onboarding, CASA Tier 2.
- Setup: live in an afternoon, configured with the Kolton team and tested on your store's real past conversations before it goes live. No knowledge base to build, Kolton reads your store.
- vs keyword chatbots / flow builders (ManyChat, Shopify Inbox) and helpdesks (Gorgias, Intercom Fin, Tidio Lyro): Kolton gives real AI answers grounded in live store data across DMs AND public comments, with flat pricing instead of per-resolution or per-ticket billing.
- Category: agentic commerce - an AI agent that sells like your best employee, not a scripted bot.

## Product pages

- [Shopify AI agent](https://kolton.ai/integrations/shopify)
- [Platform - unified inbox, contacts, Copilot](https://kolton.ai/platform)
- [Engine - how the agents work](https://kolton.ai/engine)
- [Trust and data - EU residency, security](https://kolton.ai/trust)
- [Integrations - Messenger](https://kolton.ai/integrations/messenger)
- [All integrations](https://kolton.ai/integrations)
- [Partner program - 30% recurring commission](https://kolton.ai/partner-program)

## Blog

- [Why Shopify Stores Lose Sales After Hours (And What It Costs You)](https://kolton.ai/news/after-hours-shopify-sales): Your store closes when you go offline. Here's how much revenue slips away while you sleep, and what stores are doing about it.
- [How to Manage Instagram and Facebook Comments for Your Shopify Store](https://kolton.ai/news/instagram-comment-moderation-ecommerce-shopify): Instagram and Facebook comments can turn into sales or spam disasters. Here's how to moderate, respond, and close deals without drowning in notifications.
- [How to Answer Shopify DMs Automatically Without Sounding Like a Bot](https://kolton.ai/news/automate-instagram-dms-shopify): Automation that actually sounds human means reading your live Shopify catalog, tracking orders, and knowing when to hand off. Here's how to set it up.
- [Shopify abandoned cart recovery: the guide that goes past the reminder email](https://kolton.ai/news/recover-abandoned-carts-shopify): Abandoned cart emails alone recover 5-8% of lost carts. Here's the full recovery system that gets you closer to 20%.
- [Best Shopify Customer Support Tools in 2026 (and How to Tell Them Apart)](https://kolton.ai/news/best-shopify-support-apps): A practical breakdown of the top Shopify support apps, what they actually do differently, and how to pick the right one for your store's size and channels.
- [How to Scale a Shopify Store Without Hiring Support Staff](https://kolton.ai/news/scale-shopify-without-hiring): You can grow past $50K/month without a support team if you automate the right things. Here's the stack that actually works.
- [AI Chatbot vs AI Agent for Shopify: What the Difference Actually Costs You](https://kolton.ai/news/ai-chatbot-vs-ai-agent-shopify): One answers questions. The other closes sales and resolves refunds. Here's how to tell them apart and what picking the wrong one costs your store.
- [How to Set Up AI Customer Support on Shopify (Step by Step)](https://kolton.ai/news/set-up-ai-support-shopify): A practical guide to installing and configuring an AI agent for your Shopify store, from connecting channels to training the bot on your catalog.
- [AI Sales Assistant for Shopify: Turning DMs and Chat Into Revenue](https://kolton.ai/news/ai-sales-assistant-shopify): Most Shopify stores treat DMs and chat as support channels. The right AI sales assistant turns them into your highest-converting sales floor.
- [WISMO Automation for Ecommerce: Cut Order Tracking Tickets by 70%](https://kolton.ai/news/wismo-automation-ecommerce): Where Is My Order tickets eat 30-50% of support time. Here's how AI agents resolve them automatically without leaving customers in the dark.
- [Intercom Fin AI Pricing: What Per-Resolution Really Costs at 3,000 Tickets/Month](https://kolton.ai/news/fin-ai-pricing-teardown-what-per-resolution-costs): Fin AI charges $0.99 per resolution. Sounds cheap until you run the math on a real support load. Here's what that bill actually looks like.
- [AI Agent for Social Media: Automating Instagram DMs and Comments](https://kolton.ai/news/ai-agent-for-social-media): Social media AI agents in 2026 handle DMs, comments and sales automatically. Here's how to automate Instagram and Facebook without sounding robotic.
- [AI Agents That Sell, Not Just Answer: The Shift to Revenue AI](https://kolton.ai/news/ai-agents-that-sell): Most ecommerce AI agents only handle tickets. A sales agent closes deals in the conversation. Here's what that looks like and how to evaluate one.
- [What Agentic Commerce Actually Means for Online Stores](https://kolton.ai/news/what-is-agentic-commerce-online-stores): Agentic commerce is AI agents buying on behalf of customers. Here's what that means for your Shopify store, with real examples.
- [Per-Resolution vs Flat Pricing for Ecommerce Support: The Math](https://kolton.ai/news/per-resolution-pricing-vs-flat-ecommerce-support): Per-resolution pricing looks cheap until ticket volume climbs. Here's what happens at 1,000 and 3,000 tickets a month, and why flat pricing wins for Shopify stores that can't predict volume.
- [Ecommerce Unified Inbox: Why Consolidating Channels Matters in 2026](https://kolton.ai/news/ecommerce-unified-inbox): Managing WhatsApp, Instagram, email and web chat in separate tabs loses context and slows response times. A unified inbox pulls every conversation into one view tied to live orders and inventory.
- [Chatty AI conversation caps explained: what the limits really cost](https://kolton.ai/news/chatty-ai-conversation-caps-pricing-shopify): Chatty's overage charges can quietly double your chatbot bill. Here's what their conversation caps actually cost a growing Shopify store.
- [Shopify Inbox alternative: what to use when the free tool stops keeping up](https://kolton.ai/news/shopify-inbox-alternative): Shopify Inbox is free, but it doesn't answer questions, handle multiple channels, or scale past basic chat. Here's what actually works when your store outgrows it.
- [Best Intercom Fin Alternatives for Shopify Stores in 2026](https://kolton.ai/news/intercom-fin-alternative-shopify): Fin's $0.99-per-resolution model punishes efficiency. Here are 7 alternatives built for Shopify: flat pricing, live catalog access, and support + sales in one agent.
- [Gorgias Alternative: Why Flat-Fee AI Agents Beat Per-Resolution Pricing](https://kolton.ai/news/gorgias-alternative-flat-fee-ai-agents): Gorgias's per-ticket model scales costs with volume. For growing Shopify stores, flat-fee AI agents like Kolton handle sales and support for one predictable monthly price, with no per-resolution fees.
- [The best Shopify chatbot in 2026: what actually sells vs. what just deflects tickets](https://kolton.ai/news/best-shopify-chatbot-2026): Most Shopify chatbots deflect support tickets. A few actually convert browsers into buyers. Here's how to tell the difference.

## Blog (Croatian)

- [Najbolje alternative za Intercom Fin za Shopify trgovine u 2026](https://kolton.ai/hr/novosti/intercom-fin-alternative-shopify-hr): Intercom Fin naplaćuje po rješenju i nema native Shopify akcije. Usporedbom 8 alternativa za ecommerce podršku i prodaju.
- [Gorgias alternativa: zašto AI agenti s fiksnom cijenom pobjeđuju naplatu po rješenju](https://kolton.ai/hr/novosti/gorgias-alternativa-fiksna-cijena-ai-agenti): Gorgiasov model naplate po ticketu diže troškove kako raste volumen. Za rastuće Shopify trgovine, AI agenti s fiksnom cijenom poput Koltona nude prodaju i podršku za jednu predvidljivu mjesečnu cijenu, bez naplate po rješenju.
- [Najbolji Shopify chatbot u 2026: što stvarno prodaje, a što samo zatvara tickete](https://kolton.ai/hr/novosti/najbolji-shopify-chatbot-2026-sto-prodaje-vs-deflects): Većina Shopify chatbotova danas je optimizirana za deflection rate, ne za revenue. Usporedba alata koji zatiču tickete, s onima koji stvarno zatvaraju prodaju.
- [Brzina odgovora i prodaja: kako AI agent pretvara upite u kupce](https://kolton.ai/hr/novosti/ai-agent-brzina-odgovora-prodaja): Zašto brzina odgovora odlučuje tko dobije kupca i kako AI agent automatski odgovara na upite 24/7, kvalificira ih i prati. Podaci i konkretan primjer iz prakse.
- [AI automatizacija za male tvrtke: što automatizirati prvo (vodič za 2026)](https://kolton.ai/hr/novosti/ai-automatizacija-za-male-tvrtke): Praktičan vodič za AI automatizaciju u maloj tvrtki. Saznajte koje procese automatizirati prvo, kako početi bez velikog budžeta i gdje su najveće uštede vremena.
- [Koliko klijenata gubite zato što ne stignete odgovoriti na poruke?](https://kolton.ai/hr/novosti/koliko-klijenata-gubite-zbog-sporih-odgovora): Istraživanja pokazuju da klijenti u 78% slučajeva kupuju od onoga tko prvi odgovori. Ako odgovarate sat vremena kasnije, konkurent već zatvara prodaju. Evo koliko vas to stvarno košta i što napraviti.
- [Koliko košta automatizacija korisničke podrške za mali biznis? (Cijene za 2026)](https://kolton.ai/hr/novosti/koliko-kosta-automatizacija-korisnicke-podrske): Cijene automatizacije korisničke službe variraju od besplatnog do 500€+ mjesečno, ovisno o tome što stvarno radi. Razložili smo četiri razine - što dobivate, koliko košta i kada se za mali biznis isplati.
- [Kako automatizirati odgovaranje na Instagram poruke - vodič za 2026](https://kolton.ai/hr/novosti/kako-automatizirati-instagram-poruke): Vaš Instagram dolazi do 50+ poruka dnevno, a vi ne stignete odgovarati na svaku. U ovom vodiču objašnjavamo kako automatizirati Instagram poruke u 2026. - od jednostavnih predloška do AI agenata koji stvarno razgovaraju.
- [AI agent vs chatbot - što je razlika i što stvarno trebate?](https://kolton.ai/hr/novosti/ai-agent-vs-chatbot-razlika): "Chatbot" i "AI agent" se često koriste kao sinonimi, ali to su dvije različite stvari. Razumijevanje razlike određuje hoćete li dobiti alat koji rješava probleme ili samo automatski odgovara po skripti.
- [WhatsApp Business vs običan WhatsApp - što stvarno trebate za firmu?](https://kolton.ai/hr/novosti/whatsapp-business-vs-obicni-whatsapp): Većina hrvatskih poduzetnika koristi obični WhatsApp za posao i pritom propušta funkcije koje WhatsApp Business besplatno nudi. Razložili smo razlike, kada koja verzija ima smisla i kako migrirati bez gubitka kontakata.

## Optional

- [Sitemap](https://kolton.ai/sitemap.xml)
- [llms-full.txt - full content of every post](https://kolton.ai/llms-full.txt)